Shipping & Returns
What are your shipping options and delivery times?
Standard Shipping: 7-10 business days
Express Shipping: 3-5 business days
Free Shipping: Yes, we offer free shipping on orders over $50.
International Shipping: No, we currently do not offer international shipping.
Return Timeframe: We accept returns within 30 days of purchase.
Restocking Fee: No restocking fee applies.
Exchanges: Yes, you may exchange items up to 2 times per item.
Return Shipping: We cover return shipping costs.
How can I track my order?
You can track your order by logging into your account or by contacting us at customerservice@cardinmccoy.com.
Sizing & Fit
Do you have a size guide available?Yes, our size guide can be found here.
Do your products run true to size?All items run true to size except for our Loafers & Moccasins, which we recommend sizing down.
What sizes do your clothing and footwear lines cover?
Clothing Sizes: XXS (2/3), XS (4/5), S (6/7), M (8-10), L (12-14)
Footwear Sizes: Toddler size 6 through Big Kid size 3
Product Information
What materials are your products made from?We use high-quality materials such as cotton, organic cotton, leather, and recycled polyester.
Are your products sustainably produced?Yes! We incorporate sustainable practices with some products made from 100% organic cotton, while our bags and tags are made from recycled materials.
Where are your products made?Our products are produced in India, China, Bangladesh, and Peru, and all t-shirts are screen printed and packaged in Brunswick, Georgia.
Orders & Payment
What payment methods do you accept?
We accept all major debit and credit cards, PayPal, Apple Pay, Google Pay, Sezzle, and Shop Pay.
We try to process orders as quickly as possible. Please reach out to customerservice@cardinmccoy.com to check the status of your order.
What should I do if there’s an issue with my order?If there’s an issue, please contact us at customerservice@cardinmccoy.com and we’ll be happy to assist.
Wholesale & Custom Orders
Do you offer wholesale accounts, and how can retailers apply?Yes, please apply for a wholesale account here.
Minimum Order Quantity:72 pieces
Can customers place custom orders for events or organizations?Yes, we offer custom screen printing services. Please reach out to Christie Richardson at cmprinting@cardinmccoy.com for more information.
Customer Service
What is the best way to contact customer service?You can reach us via email at customerservice@cardinmccoy.com.
What are your customer service hours?Our customer service team is available Monday through Friday from 8:00am-6:00pm, and Saturday from 8:00am-12:00pm.
